Welcome to BuySpeed

This is a true and accurate copy of the catalogue approved with the Texas Building and Procurement Commission.

Class/Items Available	Description
208-54	Internet and Website Software for Microcomputers
208-55	Computer Software for Microcomputers(Preprogrammed) - Inventory Management
208-72	Computer Software for Microcomputers(Preprogrammed) - Purchasing and Accounting Codes for use with PC Software
918-29	Computer Software, Consulting Services
918-46	Feasibility Studies (Consulting)
920-34	Media Conversion Services
920-40	Programming Services, Computer
920-45	Software Maintenance/Support

Periscope Holdings, Inc. is an authorized service provider and reseller for the BuySpeed and BuySpeed Online product lines. BuySpeed is a family of products which facilitate public procurement and workflow needs. BuySpeed Online is a suite of web-enabled companion products that can be used with BuySpeed as well as any purchasing application.

Periscope Holdings, Inc. believes strongly in the importance of customer service. Our customer service standards identify the type of treatment our customers should receive and the response time in which they should receive it when they make a request of us.

We guarantee a quality, cost-effective product or service that meets or exceeds customer expectations.
We will provide customers with realistic delivery times based on the nature of the request.
We will answer request for information promptly, usually within 24 hours of receipt.
We will meet all dates and deliverables as documented in the timelines we negotiate with the customer.
We will respond promptly to all requests in accord with our resources and capabilities.
We will provide customers with choices for products, services, and the means of delivery.
We will periodically survey customers to assess needs. We will use the results of these customer surveys for product development.
We will be courteous, respectful, responsible, and professional at all times.
We will take responsibility for providing answers to customer requests to the best of our knowledge and skills.
We will acknowledge receipt of any eMail, FAX, or telephone call within 24 hours.
We will investigate and act to resolve customer issues within two (2) business days of their receipt. If the issue cannot be resolved within two business days, we will contact the customer to provide him with a target completion date. We will schedule a review session with the customer within five (5) business days of receipt of a complaint to discuss the matter.

Periscope Holdings, Inc. will make available replacement for software products sold to the state for at least three years after a product is discontinued.